Privacy policy

Who controls your data

The controller of your personal data is Alterico DOO, Bulevar Džordža Vašingtona, Capital Plaza no. 98, 81000 Podgorica, Montenegro, tax ID 03268420 ("Alterico", "we"). For any privacy question, email collab@altericoagency.com.

We process data in line with Montenegro's Law on Personal Data Protection and, where it applies, the EU General Data Protection Regulation 2016/679 (GDPR).

What we collect

• Contact form and email data: name, email address, company name, project description and approximate budget.
• Engagement data: what we need for proposals, contracts and invoicing.
• Technical data: IP address, browser and device type, logged by the server for security.
• Cookies and similar technologies: necessary cookies always; analytics and marketing cookies only with your consent. See the Cookie policy.

Purpose and legal basis

• Replying to your enquiry and preparing a proposal: steps taken at your request before a contract.
• Delivering the contract and invoicing: contract and legal obligations.
• Site security and abuse prevention: legitimate interest.
• Analytics and marketing (e.g. Google Analytics, Meta, LinkedIn): your consent only, which you can withdraw at any time.

How long we keep data

Enquiries that do not become a project are kept for up to 24 months. Contract and accounting records are kept for as long as Montenegrin law requires. Data collected with consent is deleted when you withdraw it.

Who we share data with

We never sell data. We share it only with trusted processors that provide services to us (hosting, email, CRM such as HubSpot, analytics, accounting) under data processing agreements. If data leaves Montenegro or the EU/EEA, we use appropriate safeguards such as the European Commission's standard contractual clauses.

Your rights

You have the right to access, correct and delete your data, restrict processing, data portability, to object, and to withdraw consent. Send requests to collab@altericoagency.com; we reply within 30 days.

If you believe your rights have been infringed, you can complain to Montenegro's Agency for Personal Data Protection and Free Access to Information, or to the supervisory authority in the EU member state where you live.

Security

We use HTTPS encryption, restricted access, up-to-date software and regular backups. No system is perfectly secure, but we keep the risks as low as we can.

Changes to this policy

We may update this policy from time to time. The date of the last change is always shown at the top of this page.